Streamline Report Management with Custom Inboxes: Reducing Delays and Security Risks

Introducing Custom Inboxes

Custom Inboxes provide our enterprise customers with unparalleled flexibility in report management. Now, organizational administrators can create, remove, and edit up to 300 custom inboxes, structured in collections that align with their team, business unit, or asset organization. This segmentation allows for a more tailored approach to managing and processing reports.

Key Features

• Report Allocation: Assign reports to specific teams, business units, and assets.
• API Report Routing: Automate the routing of engagement reports to custom inboxes using our Inbox API.
• Create / Remove / Edit Custom Inboxes: Up to 300 custom inboxes can be managed by organizational administrators.

Streamline Report Management with Custom Inboxes

Enhanced Report Management

Customers can now manage reports in collections that match their organizational structure. This means each team, business unit, or asset can have a dedicated inbox, ensuring that reports are handled by the appropriate users. 

For example, an operational team responsible for validating vulnerabilities can access relevant reports without the ability to suggest or make reward payments, while a central business unit managing multiple subsidiaries can view all reports in a single inbox.

Improved Efficiency and Reduced Risk

By segmenting reports and managing access more effectively, customers can streamline their report management workflows. This reduces the risk of vulnerabilities and access exposures. 

Custom inboxes ensure that only authorized users and user groups have access to specific reports, enhancing security and efficiency.

Automated Report Routing

With the Inbox API functionality, customers can automate the routing of engagement reports to their chosen custom inboxes. 

This reduces manual tasks and ensures that reports are quickly and accurately directed to the appropriate teams or business units.

3 Game-Changing Custom Inbox Enhancements

We are excited to share additional capabilities to enhance the Custom Inbox experience further:

1. Notifications: Customers will receive alerts when a vulnerability report is assigned to a custom inbox, ensuring timely attention and action.

2. Analytics: Customers will soon be able to view data and statistics for vulnerability reports per custom inbox, providing valuable insights into report management and performance.

3. Automation: Automation capabilities help customers reduce repetitive tasks across the vulnerability lifecycle within the HackerOne platform. This includes report allocation to predefined custom inboxes based on the predefined report or inbox criteria of your choice.

We’re committed to continuously improving our platform to meet our customers’ needs. The Custom Inbox Enhancements greatly benefit enterprise customers by providing a more efficient, secure, and flexible way to manage vulnerability reports. 

Stay tuned for more updates and features coming your way!

For any questions or feedback about the new Custom Inbox Enhancements, please reach out to the HackerOne support team. We’re here to help you get the most out of this powerful new feature.